Network Support Services

RGVTS has provided small- and medium-sized businesses with enterprise-class information and cyber security solutions.

Troubleshooting & Resolution

Identifying and resolving network connectivity issues
Hardware troubleshooting (routers, switches, etc.)
Link failure detection and resolution

Network Monitoring & Management

Real-time network traffic and performance monitoring
Network device health checks and alerts
Bandwidth and usage analysis

Backup & Redundancy

Configuring backup pathways for critical links
Backup configurations for networking equipment

Security Management

Implementing and managing firewalls
Intrusion detection systems (IDS) and intrusion prevention systems (IPS)
VPN setup and management

User Access Management

Network authentication (RADIUS, TACACS+)
Configuring VLANs for user segmentation
Guest network setup and management

Patch & Update Management

Keeping network devices updated with the latest firmware and patches
Regularly scheduled security patch implementations

Wireless Network Management

Wireless network design and implementation
Wireless signal strength testing and troubleshooting
Managing access points and controllers

Network Engineering Services:

Network Design & Architecture

Planning new network infrastructures
Scaling existing networks as the organization grows
Designing for high availability and redundancy

Implementation & Configuration

Setting up new network devices (routers, switches, firewalls, etc.)
Configuring routing protocols (e.g., BGP, OSPF, EIGRP)
Implementing Quality of Service (QoS) policies

Capacity Planning & Performance Tuning

Anticipating future network needs based on trends
Optimizing the network for specific application needs

Disaster Recovery Planning

Designing network recovery strategies
Simulating and testing disaster recovery scenarios

Network Documentation

Creating and maintaining network diagrams (e.g., using tools like Visio)
Documenting configurations, policies, and procedures

Integration & Interoperability

Ensuring different networked systems can communicate effectively
Integrating third-party solutions or services into the existing network

Research & Development

Keeping up with the latest networking technologies
Testing new solutions in lab environments

Vendor Management

Collaborating with equipment and service providers
Evaluating and selecting network-related vendors

Network Automation

Implementing network automation tools and scripts
Automating repetitive tasks and deployments

Consultation

Advising organizations on best network practices
Offering insights into future networking trends

Computer Support Services

We service and repair Windows, Linux, and Apple workstations.

Technical Support (Helpdesk)

Remote troubleshooting and problem resolution
On-site technical support
24/7 phone support or ticketing system

Hardware Support

Hardware diagnostics
Component replacement/upgrades (e.g., RAM, Hard Drives, GPUs)
Peripheral setup (printers, scanners, etc.)

Software Support

Operating system installation, upgrade, and troubleshooting
Application installation, upgrade, and troubleshooting
Software license management

Virus and Malware Removal

Regular system scans
Removal and remediation
Prevention software installation and updates

Network Support

Network setup and configuration (both wired and wireless)
Troubleshooting connectivity issues
VPN setup and support
Firewall configuration

Data Services

Data backup and recovery
Data migration and transfer
Cloud backup setup and management

Performance Optimization

System cleanup and defragmentation
Startup optimization
Software/hardware recommendations for better performance

User Training

Basic computer skills
Software-specific training (e.g., Microsoft Office, Adobe Suite)
Best practices for security and performance

Preventative Maintenance

Regular system checks
Software updates and patching
Hardware cleaning

System Monitoring

Real-time system health monitoring
Alerting for potential issues

Custom PC Building

Personal usage or gaming rigs
Workstations tailored for specific professional needs (e.g., video editing, 3D modeling)

Mobile Device Support

Smartphone and tablet troubleshooting
Software updates
Data syncing and backup

Security Services

Security audits
Firewall and security software installation
Best practices training

Remote Work Solutions

Remote desktop setup
Collaboration software support (e.g., Zoom, Teams)
Securing remote connections

Consultation Services

Technology recommendations
Planning for tech upgrades and replacements
Technology trend insights

E-waste Recycling

Proper disposal of old hardware
Secure data destruction

Telecom / VOIP Support

We provide feasible telecommunications solutions.

Landline Telephone Services

Traditional copper wire/fixed-line services

VoIP (Voice over Internet Protocol) over fixed broadband

• VOIP
• POTS
• VOIP cloud solutions